Introduction

By accessing the mehsonline.com website (E-commerce Website), you agree to adhere to these Terms & Conditions and comply with all relevant laws, regulations, and generally accepted practices in your jurisdiction.
You agree to use the Website only through the interface provided by mehsonline.com, unless you have been granted explicit permission by an authorized representative of mehsonline.com in a separate written agreement.
You specifically agree not to access, or attempt to access, the Website or any part of it through automated tools, such as scripts or web crawlers. Additionally, you agree not to engage in any actions that could disrupt or interfere with the functioning of the Website or any related servers or networks.
You agree not to duplicate, reproduce, copy, sell, trade, or resell any portion of the Website for any purpose. You acknowledge that you are solely responsible for any breach of these Terms & Conditions and for any resulting damages or losses that may occur, including any harm suffered by mehsonline.com.

Your Account and Amendments to the Terms of Use

To access certain services or areas on mehsonline.com, you may be required to register an account. Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer. You agree to take full responsibility for any activities that occur under your account or password. In addition to all other rights available to mehsonline.com, including those outlined in these Terms & Conditions, mehsonline.com reserves the right, at its sole discretion, to terminate your account, refuse service, or cancel any orders.
From time to time, we may update or modify these Terms & Conditions. The revised Terms of Use will apply to your future use of our Site and Services, so we strongly encourage you to review them periodically. Each version will be clearly dated. If you do not agree with the updated Terms, you must immediately stop using our Site and Services. The Terms of Use were last updated in February 2025, and the revised Terms and Conditions will apply from that date onward.

Intellectual Property

All content on the Site, including text, graphics, logos, images, audio clips, video, data, music, software, and other materials (collectively referred to as “Content”), is either owned or licensed by mehsonline.com or its suppliers and licensors. This content is protected by copyright, trademark, patent, or other proprietary rights. mehsonline.com and its suppliers and licensors reserve all intellectual property rights to the Content.

Legal Capacity to Make Agreements and Transact

If you are under the age of eighteen (18), you are not permitted to place orders on mehsonline.com. By accepting these Terms of Use, you confirm that you are over the age of eighteen (18). In the event that mehsonline.com suffers any damages or losses due to a transaction made by a minor, mehsonline.com reserves the right to seek compensation for such losses from the minor’s parents or legal guardians.

Base Currency

All prices and fees are quoted in UAE Dirhams (AED).

Price Changes

Mehsonline.com reserves the right to change prices at any time. Prices may fluctuate due to promotional offers, sales, or special launch prices. The prices of out-of-stock or pre-order items are valid only for the duration of their respective promotional periods after an order is placed. If the price of such items changes after a pre-order is placed, the customer will be notified and will have the option to cancel the order. We also reserve the right to update the prices displayed on our website at any time, and once updated, they will not apply to previously confirmed or delivered orders.

Typographical Errors

At mehsonline.com, we strive for accuracy in all product descriptions, photographs, compatibility references, detailed specifications, pricing, links, and other product-related information on our website. However, due to human error and other factors, we cannot guarantee that all information is entirely accurate, complete, or up-todate. We are not liable for any errors or omissions. If a product is listed at an incorrect price due to a typographical, technical, or informational error, mehsonline.com reserves the right, at its sole discretion, to refuse or cancel any orders for that product and to correct, update, or remove the inaccurate information.
Additionally, all hyperlinks to third-party websites on mehsonline.com are provided solely as resources for customers seeking additional information or professional opinions. Mehsonline.com is not responsible for the claims or representations made on those external websites.

Placing an Order

You can place an order on our website or by contacting Mehsonline via phone. When ordering through the website, you are responsible for ensuring that your personal details are accurate and up-to-date. We strongly recommend reviewing your order form thoroughly before submitting it. Mehsonline.com will not be held liable for sending emails to the wrong address or delivering orders to incorrect addresses if the provided information is inaccurate or incomplete.

Processing Time

Your order will typically be processed within 24-48 hours, provided the items are in stock and there are no issues with payment verification. Mehsonline does not guarantee same-day shipping. Please note that orders are not processed on weekends or holidays.

Order Acceptance Policy

The receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute an offer to sell. Mehsonline.com reserves the right to accept or decline your order at any time after it has been received, for any reason. We also reserve the right to supply fewer items than you ordered, without prior notice. Additional verification or information may be required before accepting your order.

Delivery Time

Our warehouses aim to process and ship orders within 1-4 business days. Delivery via common carriers usually takes between 1 to 10 business days, depending on your location. Ground shipping typically takes 1 to 7 business days. If your delivery falls over a holiday, please allow an extra day for delivery. Delivery times may also vary depending on the product type and availability. To ensure cost-effective and timely service, we select the most appropriate delivery method. Should there be any delays in processing or shipping your order, we will notify you via email.

Order Acknowledgement

Mehsonline.com will keep you updated on the status of your order via email. Once your order has been processed or its status has changed, tracking information will be sent to your Mehsonline.com account email. You can also check your order status and get live updates by logging into your account on our website.

Change Orders

If you wish to modify your order, you may request a change as long as the order has not already been charged. Please contact us during our hours of operation with your sales order (SO) or customer number ready to help us assist you more efficiently. We recommend calling for change requests rather than emailing, as we may not be able to process email requests in time due to the high volume of emails we receive daily.

Cancel Orders

You may request to cancel an order, provided it has not yet been processed or shipped. To cancel an order, please contact us by phone during our business hours. We strongly advise against sending cancellation requests via email, as it is unlikely we will receive the message in time to cancel the order due to the high volume of emails we handle daily.

Payment

Mehsonline.com currently accepts payments through Cash on Delivery (COD) and credit card payments via a secure payment gateway. The COD option is available only within the United Arab Emirates. To ensure the security of our website visitors, we implement various security measures and certificates. However, these protections may be compromised if the user’s computer is infected with a virus or malicious software. In such cases, Mehsonline.com and its partners or employees are not liable for any resulting damages. Mehsonline.com reserves the right to refuse delivery or to honor any order from a customer who has not fully paid for a previous order or who is involved in an ongoing legal dispute with us. Mehsonline.com also reserves the right to take necessary actions, including legal measures, in the event of non-payment or outstanding fees.

Invoice

The online order form completed by the customer is not considered an official invoice. Regardless of the payment method, the customer will receive an invoice included in their parcel upon delivery. A digital or hard copy of each invoice is securely stored in Mehsonline database.

Security

Mehsonline.com takes reasonable precautions to ensure the security of any payment details provided in your order. However, except in cases of direct negligence on our part, we are not responsible for any losses resulting from unauthorized access to your information. If you have any concerns or questions about security on our website, please contact us at marketing@mehs.ae

Disputes

In the event of any dispute, claim, controversy, or difference arising out of or relating to this User Agreement, including any issues regarding its formation, existence, scope, performance, interpretation, validity, or termination, the parties involved agree to first attempt to resolve the dispute through good-faith negotiations for a period of thirty (30) calendar days from the date one party sends written notice of the dispute to the other.
If the dispute is not resolved amicably by the end of the thirty (30) day period, the parties agree to refer the matter to binding arbitration under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (LCIA). The number of arbitrators shall be one, and the parties will attempt to agree on a sole arbitrator to be nominated for appointment by the LCIA Court. If no agreement is reached within 30 days of the request, the LCIA Court will appoint the sole arbitrator. The arbitration will take place in Dubai International Financial Centre, Dubai, UAE, and the proceedings will be conducted in English. The award will also be in English. This clause does not prevent Mehsonline.com from seeking interim relief from any court of competent jurisdiction, and such actions will not be considered a breach of the arbitration agreement.

Limitations of Liability

Under no circumstances shall Mehsonline.com maximum liability exceed the purchase price of the products sold. Mehsonline.com will not be liable for any claims or actions related to the products it sells beyond this liability limit. Additionally, Mehsonline.com is not responsible for third-party claims for damages against customers, or for issues such as malfunctions, service interruptions, business losses, or exemplary damages, regardless of whether Mehsonline.com was aware of the possibility of such claims or damages.
If you are dissatisfied with the website or any of its content, your sole remedy is to stop using the site. Any unauthorized use of the site and its services resulting from your own negligence may cause irreparable harm to Mehsonline, and any such unauthorized use will be subject to the Terms and Conditions of this agreement.
Products that are highly discounted or labeled as “super-savers” may be limited in quantity per order. Mehsonline.com reserves the right to adjust or cancel orders for such products, with or without the customer’s consent.
Mehsonline.com also reserves the right to cancel any unpaid order under any circumstances without liability to the customer. For paid orders, the company retains the right to cancel the order as long as the paid amount is fully refunded.

Governing Law

This User Agreement is governed by and construed in accordance with UAE law. This provision will remain in effect even after the expiration or cancellation of this agreement for any reason.

Pre-Order

Pre-ordering allows you to purchase a product before its official launch date. We aim to ship pre-ordered products on the official launch date, once payment has been received and processed. However, this is subject to availability at our warehouse. Delivery charges may apply to pre-orders unless stated otherwise, and standard delivery timelines will apply once the product becomes available.
Mehsonline.com reserves the right to cancel any pre-order for reasons that may or may not be disclosed. The delivery date for pre-ordered items may change without prior notice or confirmation.
Payment for pre-orders must be made in full in advance to confirm the order. If you wish to cancel your pre-order before shipment, you must do so at least three (3) days prior to dispatch
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