Order Cancellation
Cancellation Timeframe (TAT)
Customers can cancel their order within 24 hours of placement. Refunds will be made back to the
original payment method used during the purchase. Please allow up 30 to 45 days for the refund
transfer to be completed, depending on the bank’s processing times.
- Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
- Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
Refund Policy
Customer Satisfaction & Standard Return Policy
You are eligible to return items within 7 days of receiving the product for either a refund or a
replacement.
• Refunds will be processed within 10 to 45 days, depending on the issuing bank of the credit card.Once a refund is approved, it will be credited back to the original payment method.
The exact processing time depends on the issuing bank’s policies, and
Mehsonline.com has no control over bank processing delays.
• If a No Refund or No Cancellation policy applies to specific products or services:
This will be clearly stated on the product page and checkout page before you
complete your purchase.
By proceeding with the purchase, you confirm that you understand and agree to these
terms.
This helps prevent misunderstandings or disputes regarding cancellations and
refunds.
• Refunds will be processed within 10 to 45 days, depending on the issuing bank of the credit card.
Promotional, Sale, Discount, and Special Offer Products Return Policy
Mehsonline does not cover the cost of shipping for warranty returns. However, if you require pickup
and delivery services for your defective item, there will be an AED 50 charge for our pickup and dropoff services. Once the item is confirmed as defective and covered under warranty, we will inform you
and arrange for either shipping it back to you or notify you when it is available for pickup.
The estimated turnaround time for replacement or repair of defective products is 2 to 6 weeks, depending on the manufacturer or supplier. We advise customers to directly contact the manufacturer for faster resolution. Some manufacturers offer direct replacements or expedited warranty services, such as cross-shipping or next-day deliveries.
Mehsonline.com can facilitate warranty claims between customers and manufacturers, but we will not cover any expenses incurred for warranty services. Additionally, if the returned product is found to be non-defective, the customer will be responsible for the return shipping costs.
The estimated turnaround time for replacement or repair of defective products is 2 to 6 weeks, depending on the manufacturer or supplier. We advise customers to directly contact the manufacturer for faster resolution. Some manufacturers offer direct replacements or expedited warranty services, such as cross-shipping or next-day deliveries.
Mehsonline.com can facilitate warranty claims between customers and manufacturers, but we will not cover any expenses incurred for warranty services. Additionally, if the returned product is found to be non-defective, the customer will be responsible for the return shipping costs.